Returns

Customers purchasing through Decovo have the right to request product returns at no additional charge within 30 days from the initial delivery date. At this time Decovo does not process exchanges, only returns and refunds. In order to exercise this policy, the returned item must meet the following requirements:

(1) The item is not on Decovo's list of Non-Returnable Products and Product Categories, which includes earrings, select personal care items, grocery products, and gift cards.
(2) The item is unused, in its original condition and in its original packaging.

When a customer returns their purchase and that item is received within 30 days of purchase, they will receive a full refund to their original payment method for the purchase price of the item. Items may not be returned, and will not be refunded, 30 days after the purchase date. Therefore, Decovo asks customers to initiate the return within the first 14 days of receipt to leave adequate time for the package to be returned.

Most Retail Partners list their products as returnable on Decovo. If you prefer to list your products as Final Sale, however, you will have the option of selecting this when setting up your account.

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