What steps do I need to take to ship a new order to a customer?

Shopify:
If your website is built on Shopify and you connected your product catalog to Decovo via the Shopify App:

(1) Receiving a New Order: New orders will seamlessly come through your Shopify shop tagged “Decovo.”

(2) Processing the Order: Process the Decovo order just as you would any other order coming directly to your online shop. Your time to process the order will begin when the order is sent to your Shopify dashboard by Decovo.

(3) Shipping the Order: If you have opted to use the tracked shipping labels provided by Decovo -- rather than your own tracked shipping labels -- then the order’s pre-paid shipping label will be included as a “Note” on the order in Shopify. This label must be used to ship the package, as it includes the order’s tracking information. Once you have printed out the label, affix it to the outside top of the package. Print out the customer's Order Receipt, located in the “Notes” section on the order in Shopify, and include the receipt inside the package. Do not include any personal promotional materials in the product shipment. When preparing items for shipment, ensure that items are packed for safe transit so that goods arrive to customers in excellent condition. If you have questions or concerns, contact Decovo Partner Support. Decovo will automatically be notified as soon as the package has been scanned and received by the carrier.

Custom/API:
Please refer to the instructions that were emailed to you.

Spreadsheet:
If your website is built on Squarespace, BigCommerce, WooCommerce, Magento, Volusion, or Wix, and you connected your product catalog to Decovo via a spreadsheet:

(1) Receiving a New Order: You will receive an automated email from Decovo with details of the new order. If you have opted to use tracked shipping labels provided by Decovo -- rather than your own tracked shipping labels -- then the order’s pre-paid shipping label will be included at the bottom of the email.

(2) Processing the Order: Reply to Decovo’s message with “Received” to confirm that you have begun processing the order. Your time to process the order will begin when Decovo’s email is sent to you.

(3) Shipping the Order: Print out the package’s shipping label. If you have opted to use labels provided by Decovo -- rather than your own tracked shipping labels -- then this label must be used to ship the package, as it includes the order’s tracking information. Affix the label to the outside top of the package. Print out the Decovo Order Receipt and include it inside the package. Do not include any personal promotional materials in the product shipment. When preparing products for shipment, ensure that products are packed for safe transit so that goods arrive to customers in excellent condition. If you have questions or concerns, contact Decovo Partner Support. Once you are ready to ship the package, drop it off with USPS (or other carrier if you are using your own shipping labels). Decovo will automatically be notified as soon as the package has been scanned and received.

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