Fulfillment Performance Expectations


a) Order Acknowledgment Time: Decovo expects the typical Retail Partner to acknowledge an order within 5 hours or less of the order being sent by Decovo to the Retail Partner. If the order is not acknowledged within 24 hours, the order is void.

b) Order Acceptance Rate: Decovo expects Retail Partners to accept the order. This serves as an indication of the Retail Partner’s inventory accuracy on Decovo.

c) Order Processing Time: The typical Retail Partner will fulfill (pick/pack/ship) the order the same day or next business day. If the order is not shipped within 3 business days, Decovo reserves the right to cancel the unfulfilled portion of the order on the Retail Partner’s behalf.

d) Order to Delivery Time: From the time when a Customer places an order to the delivery of the order, the typical Retail Partner will be able to deliver the package in 2 to 5 business days (2 business days for ‘everyday essentials' items such as paper towels, deodorant, etc). Decovo will work with Retail Partners to set reasonable fulfillment expectations for specialized products such as bulky or heavy items that may require longer time to deliver.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request