You will be able to specify the return policy for your products when you complete the Decovo onboarding form. Returns are accepted up to 30 days from the date of receipt for unused products, in their original condition and in their original packaging, with the exception of products that are listed as final sale. For hygiene reasons, we do not accept returns on earrings. Most brands on Decovo list their products as returnable, with the exception of brands whose products are made-to-order.
When a customer returns their purchase and that item is received within 30 days of purchase, they will receive a full refund to their original payment method for the purchase price of the item. Items may not be returned, and will not be refunded, 30 days after the purchase date. Therefore, we ask customers to initiate the return within the first 14 days of receipt to leave adequate time for the package to be delivered.