We guarantee that the quality of our products will meet or exceed your expectations. All orders are shipped fully insured and every effort is made to ensure that your order is shipped in perfect condition. In the unlikely event that an item arrives damaged, please Contact Us within 48 hours of your order being delivered. Please include your order number in your email. Proof of damage will be required prior to us being able to arrange for a replacement. Please keep all packaging and item(s) in the condition they arrived.